Guest Services

Located on the lower level in Grand Court. Park near and enter near the Food Court. The Concierge Desk will be visible next to the double elevators.

Our bi-lingual concierge staff will provide courteous assistance with general information, store information, complimentary e-bulletin sign-ups, dining information, Tampa Bay area information/maps and transportation services. Please call (813) 342-3790 x0 if you would like to speak to the Concierge Desk.

Concierge/Visitor Center Services

  • Passport to Shopping discount booklets
  • Restaurant Referral Program
  • Dining Suggestions/Reservations
  • Merchant Gift Card Training
  • Electric Scooter, Wheelchair and Luggage Carrier Rentals
  • Faxes and Copies
  • Lost and Found
  • Personal Shopper Referrals
  • Area Attractions Directions/Information
  • Directions to and from International Plaza
  • Mall Event Information
  • Taxi and Limo Request Service
  • Gift Suggestions
  • Package Carryout
  • Area Hotel Reservations
  • Customer Welcome/Exit at Any Entrance with Wheelchair or Scooter
  • Busch Gardens, Adventure Island and Sea World Tickets
  • Product Research Within and Outside Plaza
  • Gift with Purchase Offers
  • Shuttle Request Service from Area Hotels
  • Flight Information
  • Mobile Concierge
  • Phone Directories/Numbers
  • Movie Times/Locations
  • Currency Exchange 
  • Bus Route Information
  • Information on HART Bus Routes and TBARTA Commuter Services Information

Mall Services

  • HART Bus Stop and Shelter - Located near Dillard's on the perimeter road. Services Route #15 (Columbus Drive) daily
  • Free WiFi Access
  • Device charging stations in Food Court and seating areas 
  • 717 Valet Parking located at Bay Street entrance, $6 parking fee everyday, umbrella escorting also available
  • Covered Parking
  • Motor coach/Tour Bus Drop Off Area at Nordstrom's entrance next to Parking Deck B
  • Private Family Restrooms
  • Busch Gardens Children's Play Area on the lower level
  • Coca-Cola Vending Areas
  • Bank of America ATM's
  • 24 Hour Security - Security Office (813) 342-3789
  • Daily Mall Walking starting at 7 a.m. Enter through Bay Street Garage
  • Electric Car Charging stations located at Bay Street Garage
  • Currency Exchange at Concierge Desk, lower level Grand Court


(813) 342-3790