Guest Services

(813) 342-3790

Located on the lower level in Grand Court. Park near and enter near the Food Court. The Concierge Desk will be visible next to the double elevators.

Our bi-lingual concierge staff will provide courteous assistance with general information, store information, International Plaza Gift Card sales, complimentary e-bulletin sign-ups, dining information, Tampa Bay area information/maps and transportation services. Please call (813) 342-3790 x0 if you would like to speak to the Concierge Desk.

Concierge/Visitor Center Services

  • International Plaza American Express Gift Cards
  • Gift Card Replacement and Transaction History
  • Passport to Shopping discount booklets
  • Restaurant Referral Program
  • Dining Suggestions/Reservations
  • Merchant Gift Card Training
  • Electric Scooter, Wheelchair and Luggage Carrier Rentals
  • Faxes and Copies
  • Lost and Found
  • Personal Shopper Referrals
  • Area Attractions Directions/Information
  • Directions to and from International Plaza
  • Mall Event Information
  • Taxi and Limo Request Service
  • Gift Suggestions
  • Package Carryout
  • Area Hotel Reservations
  • Customer Welcome/Exit at Any Entrance with Wheelchair or Scooter
  • Busch Gardens, Adventure Island and Sea World Tickets
  • Featured Store of the Month Enter To Win
  • Product Research Within and Outside Plaza
  • Gift with Purchase Offers
  • Shuttle Request Service from Area Hotels
  • Flight Information
  • Mobile Concierge
  • Phone Directories/Numbers
  • Movie Times/Locations
  • Currency Exchange 
  • Bus Route Information
  • Information on HART Bus Routes and TBARTA Commuter Services Information

Mall Services

  • HART Bus Stop and Shelter - Located near Dillard's on the perimeter road. Services Route #15 (Columbus Drive) daily
  • Free WiFi Access
  • Device charging stations in Food Court and seating areas 
  • 717 Valet Parking located at Bay Street entrance, $6 parking fee everyday, umbrella escorting also available
  • Covered Parking
  • Motor coach/Tour Bus Drop Off Area at Nordstrom's entrance next to Parking Deck B
  • Private Family Restrooms
  • Busch Gardens Children's Play Area on the lower level
  • Coca-Cola Vending Areas
  • Bank of America ATM's
  • 24 Hour Security - Security Office (813) 342-3789
  • Daily Mall Walking starting at 7 a.m. Enter through Bay Street Garage
  • Electric Car Charging stations located at Bay Street Garage
  • Currency Exchange at Concierge Desk, lower level Grand Court

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